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标题 关于订单20181015-0144642的相关异议
发帖人 q**** (ip:)
  • 日期 2018-11-07 14:17:57
  • 推荐 推荐
  • 点击数 36
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本人于2018.10.15在本网站预订两本seventeen behind book(共价值58000韩元),但在seventeen ideal cut concert final(2018.11.3和11.4)两日当天都遇到了网站登陆错误,无法当面pick up,现场staff给予的回复是让我稍后联系网站安排deliver。
于是我从2018.11.4演唱会结束后就开始联系网站,希望能如约收到两本behind book,但是网站一直没有给予回应。本人又于2018.11.7电话联络了with drama网站的相关负责人,希望能配送或者采取退款,staff却回复说本次现场周边不给予任何退款和配送的服务。
前后收到的回复有所偏差,侵犯了我作为消费者的知情权益,造成了我难以挽回的损失。并且客服人员也已经查到我本次订单有异常,并表示网站已经没有behind book余货,还迟迟不给予我相关解决方案,我有充分理由和立场怀疑with drama在恶意掩盖失误的事实,已经侵犯了我的消费者权益。
作为seventee粉丝,如今已经丧失了对with drama网站的信任。现已拖延了我四天时间,希望尽快得到回复和合理的解决方案。我需要得到退款或者商品,两者都不给予的措施是无法接受的。谢谢!

【附:相关订单编号:20181015-0144642】

I bought two seventeen ideal cut behind books on your website on 10.15,but when I want to pick they up on concert day, the website had some error that I can't login in to find my order.i asked the staff, and they let me to contact website and website will deliver two behind books to my address.
So I contact withdrama since 11.4 ,but the website hadn't give me the reply.i called website on 11.7 to feedback my problem, but staff told me she can't repay the money to me and she can't deliver behind book to my address also.
the feedback I received on concert and the feedback I received today have  great difference.It violated my right to know as a consumer, which made it hard for me to recover.And customer service staff have also found that my order is abnormal, and said that the website has no behind book surplus, but also delayed to give me the relevant solutions, I have sufficient reasons and positions to suspect that with drama maliciously conceal the fact of error, has violated my consumer rights and interests.
As a fan of seventeen ,I have lost the trust to withdrama.It have been delayed for four days and I hope to get a reply and a reasonable solution as soon as possible. I need to get a refund or a product, and neither measure is unacceptable. Thank you!
THE ORDER NUMBER IS 20181015-0144642


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